Billing Support
Billing Support
Billing Help
If you have an enquiry with your bill, please fill in the form below or contact us on 1300 66 33 20 so that we can assist you as soon as possible.
Contact Information
Mailing Address:
PO Box 2245
Logan City DC, Qld, 4114
Australia
Street Address:
1/11 Booran Drive
Underwood, 4114, QLD
- billing@pivit.com.au
- 1300 66 33 20
- +61 7 3387 3499
Support Quick Links
Do you need some technical assistance with your internet connection?
Log a Fault (24/7 support)
If your internet connection is not working at all
Solution Support
If your internet connection is working but you are experiencing difficulties (e.g e-mail not working or web browsers not loading)
Contact- Support - Home
Support
Solution Support
We apologise for any inconvenience that you may be currently experiencing. If your Internet/Telephone service is working, but you are experiencing difficulties with your service please fill in the form provided below or contact us on 1300 66 33 20.
Solution Support is available 7am-7pm AEST Monday to Saturday (the coverage window). Outside normal business hours (and in times of peak call volume) please leave a voicemail and a Pivit Customer Service Representative will return your call as soon as possible inside the coverage window.
Contact Information
Mailing Address:
PO Box 2245
Logan City DC, Qld, 4114
Australia
Street Address:
1/11 Booran Drive
Underwood, 4114, QLD
- support@pivit.com.au
- 1300 66 33 20
- +61 7 3387 3499
Support Quick Links
Do you need some technical assistance with your internet connection?
Log a Fault
(24/7 support)
If your internet connection is not working at all click below to log a fault
Standard Response Times
Response Time
2-hour response (phone) within the coverage window 4 hours (on site, weekdays only) if required within the coverage window *please note these response times may increase if an unusually large outage affects our network the causes abnormally high call volumes.
Standard coverage window
9am-5pm Business Days (Australian Eastern Standard Times). Outside business hours we have 24-hour on-call customer support who will provide assistance when your service is completely not working. Please leave a voice message and they will return your call.
Service Restoration Target
Next Business Day Please note: Our team will respond within the timeframes listed when a fault is logged. Whilst our team will endeavour to rectify your fault as soon as possible, our service restoration target is next business day as there may be other factors involved in restoring your service that cannot be completed outside of business hours.
Log a fault
Log a Fault
We apologise for any inconvenience that you may be currently experiencing. If your internet service is not working at all please contact us on 1300 66 33 20. Pivit’s customer service team will respond to you as soon as possible. Please check below to see the standard response times.
Log a Fault (24/7 support)
Contact Information
Mailing Address:
PO Box 2245
Logan City DC, Qld, 4114
Australia
Street Address:
1/11 Booran Drive
Underwood, 4114, QLD
- faults@pivit.com.au
- 1300 66 33 20
- +61 7 3387 3499
Support Quick Links
Do you need some technical assistance with your internet connection?
Solution Support
If your internet connection is working but you are experiencing difficulties (e.g e-mail not working or web browsers not loading)
Standard Response Times
Response Time
2-hour response (phone) within the coverage window 4 hours (on site, weekdays only) if required within the coverage window *please note these response times may increase if an unusually large outage affects our network the causes abnormally high call volumes.
Standard coverage window
9am-5pm Business Days (Australian Eastern Standard Times). Outside business hours we have 24-hour on-call customer support who will provide assistance when your service is completely not working. Please leave a voice message and they will return your call.
Service Restoration Target
Next Business Day Please note: Our team will respond within the timeframes listed when a fault is logged. Whilst our team will endeavour to rectify your fault as soon as possible, our service restoration target is next business day as there may be other factors involved in restoring your service that cannot be completed outside of business hours.
Contact us Home
Contact us
Contact Pivit today!
Have an enquiry? Contact our friendly team today by filling in the form below or call 1300 66 33 20.
If your internet is not working at all please visit our log a fault page here. If your internet is working and you are experiencing other technical difficulties please visit our support page here.
Billing Help
Billing Help
Billing Help
If you have an enquiry with your bill. Please fill in the form below or contact us on 1300 66 33 20 so that we can assist you as soon as possible.
Contact Information
Mailing Address:
PO Box 2245
Logan City DC, Qld, 4114
Australia
Street Address:
1/11 Booran Drive
Underwood, 4114, QLD
- billing@piv.lighthousedd.au
- 1300 66 33 20
- +61 7 3387 3499
Solution Support
Support
Solution Support
We apologise for any inconvenience that you may be currently experiencing. Please fill in the form below or contact us on 1300 66 33 20 so that we can assist you as soon as possible.
Contact Information
Mailing Address:
PO Box 2245
Logan City DC, Qld, 4114
Australia
Street Address:
1/11 Booran Drive
Underwood, 4114, QLD
- support@piv.lighthousedd.au
- 1300 66 33 20
- +61 7 3387 3499
- +61 7 3387 3497
Support Quick Links
Do you need some technical assistance with your internet connection?
Log a Fault
If your internet connection is not working at all click below to log a fault
Standard Response Times
Response Time
2-hour response (phone or e-mail) within the coverage window 4 hours (on site, weekdays only) if required within the coverage window *please note these response times may increase if an unusually large outage affects our network the causes abnormally high call volumes.
Standard coverage window
9am-5pm Business Days (Australian Eastern Standard Times). Outside business hours we have an on-call customer support team who will provide assistance when your service is completely not working until 8pm (residential customers). Please leave a voice message and they will return your call.
Service Restoration Target
Next Business Day Please note: Our team will respond within the timeframes listed when a fault is logged. Whilst our team will endeavour to rectify your fault as soon as possible, our service restoration target is next business day as there may be other factors involved in restoring your service that cannot be completed outside of business hours.
Help
Help
Pivit Help Services
Service Faults
When your Internet Service is not working at all
If you are a residential customer and your internet service is completely down and not working at all please contact our Service Faults Department. Our Service Faults Department operates till 8pm 7 days a week and can be contacted on the details below.
Please have the following information ready to log a service fault;
- customer number
- phone number
- service type
- how long the service has not been operating.
Please leave a message if you reach a the customer service voicemail. Pivit’s Network Engineering Team is notified immediately when a service fault is logged.
Solution Support
When your service is working and you require technical assistance
If your Internet/Telephone service is working, but you are experiencing difficulties please contact our Solution Support team on the details provided below.
Our Solution Support team provides assistance using your Pivit service. Solution Support is available 9am-7pm AEST Monday to Saturday (the coverage window). Outside normal business hours (and in times of peak call volume) please leave a voicemail and a Pivit Customer Service Representative will return your call as soon as possible inside the coverage window.
Solution Support includes the following areas:-
- Internet connection problems
- Sending and receiving email
- Viewing web pages
Please have your customer number, phone number, service type and the support request ready.
Service Faults
- 1300 66 33 20
- +61 7 3387 3499
Please leave a voicemail if a Support Team member is unavailable
- click here to fill in the online form
Solution Support
- 1300 66 33 20
- +61 7 3387 3499
Please leave a voicemail if a Support Team member is unavailable
- click here to fill in our online form
Customer Complaints Process
Pivit values all customer feedback and aims to provide customers with the best possible service. While we aim to provide you with a great service we know that you may wish to express dissatisfaction with our service, procedures, staff or products.
Pivit has a complaint policy and process to help ensure that we can resolve your complaint quickly, fairly, efficiently and courteously.
During the process of your complaint, we will aim to provide a fair and reasonable outcome for all parties involved. Once accepted, we aim to resolve your complaint within 10 business days or less. Please click here to see our complaints process and follow the steps to escalate and raise your complaint.
Log a fault residential
Log a Fault
Log a Fault
We apologise for any inconvenience that you may be currently experiencing. Please contact us on 1300 66 33 20 so that we can assist you as soon as possible.
Contact Information
Mailing Address:
PO Box 2245
Logan City DC, Qld, 4114
Australia
Street Address:
1/11 Booran Drive
Underwood, 4114, QLD
- faults@piv.lighthousedd.au
- 1300 66 33 20
- +61 7 3387 3499
Support Quick Links
Do you need some technical assistance with your internet connection?
Log a Fault
If your internet connection is not working at all click below to log a fault
Standard Response Times
Response Time
2-hour response (phone) within the coverage window 4 hours (on site, weekdays only) if required within the coverage window *please note these response times may increase if an unusually large outage affects our network the causes abnormally high call volumes.
Standard coverage window
9am-5pm Business Days (Australian Eastern Standard Times). Outside business hours we have a customer support team who will provide assistance until 8pm when your service is completely not working. Please leave a voice message and they will return your call.
Service Restoration Target
Next Business Day Please note: Our team will respond within the timeframes listed when a fault is logged. Whilst our team will endeavour to rectify your fault as soon as possible, our service restoration target is next business day as there may be other factors involved in restoring your service that cannot be completed outside of business hours.
Residential News I Alerts
New Unlimited NBN Internet Plans Now Available
Pivit has released a new range of NBN plans for new and existing residential customers who are moving to a location where NBN is available. “We are taking away one of the headaches of moving and making it easier for our customers to take their internet service with them as they move off the Pivit network” Pivit’s Customer Service Manager said.
The need for faster internet speed and unlimited downloads has grown. People watch more on-demand TV, play more online games and are now connecting their homes with smart home technology. Pivit has listened to what customers want and created a range of NBN internet plans to suit customer needs and budgets.
VIP Super-fast Internet Plans
For people who live in big households who love to play games and watch on-demand content from services such as Netflix than the VIP NBN Internet plans are ideal. The VIP NBN Internet plans give people unlimited downloads and fast internet speeds in the evening (peak times) so all people in the house can enjoy non-stop entertainment.
Plans for those who don’t want to break the budget
Pivit has also created a range of NBN Internet plans for people who want to save money while still getting good quality internet. These plans called ‘Budget Basic’ and ‘Everyday Affordable’ are perfect for people that live in smaller households who tend to watch less on-demand streaming TV and movies and mainly use the internet for surfing the web and e-mail.
Over 15 years of experience with Fibre-optic networks
Pivit specialises in internet services over Fibre optics. It was one of the first companies in Australia to build Fibre-optic networks and offer internet services to residential customers. They were the first Teleco to give residential customers 258mbps/258mbps internet speeds which is almost three times faster than the speeds the NBN can provide. Pivit is also one of a handful of Teleco’s that still offers local Australian customer service making it an excellent choice for people who are moving to an NBN location.
For a limited time, Pivit is giving customers a Netflix Gift Card worth up to 3 months of Netflix when customers signup to an NBN plan.
For information on the new NBN plans click here or contact our customer service team today.
To find out more about Netflix click here. To learn more about the NBN click here.
* Please note customers must signup for a 12 month or 24-month plan to receive the Netflix gift card offer. The Netflix gift card is redeemable for both customers who already have a current Netflix membership and customers who wish to trial and signup to Netflix.
Pivit Releases New Plans
Pivit has recently released a wide range of exciting new plans ultra-fast plans available now for their residential customers. The need for speed is a growing across the country and Pivit is moving in line with what customers want by offering incredibly fast speeds at an affordable price in a wider range of locations by providing their services over the NBN network.
Pivit has always offered incredibly fast internet over their own fibre optic networks and was one of the first companies in Australia to build and offer Fibre optic internet. With the recent rollout of the NBN Pivit now has the ability to provide quality internet services to residential customers beyond their own networks.
Want to view the latest residential plans?
Maintenance Service
All Pivit services are all working as expected. You should be experiencing our best available service. There are no maintenance projects expected.
If you are experiencing any faults with your service, please call your Customer Service Team 1300 66 33 20 or email faults@piv.lighthousedd.au and we will work with you to resolve this for you asap.
NBN Internet Plans
NBN Internet Plans
Check for NBN Availability
Unlimited NBN Internet Access Plans
Pivit’s Unlimited NBN plans allow you to choose the plan that best suits your internet needs and budget. If you need internet access for multiple users who like online gaming, to watch HD video’s and are socially connected 24/7, then our “VIP’ plan range is ideal for you. Our ‘VIP’ plans offer the experience of consistent, uninterrupted internet (even at peak times) over the highest quality service available.
If your internet needs are simple (e.g you just use have one or two users who primarily use the internet for e-mails, shopping and web browsing) and a high-speed internet connection is not important to you, then our ‘Budget Basics’ plan range is ideal for you. (Please note our ‘Budget Basics” plans may experience periods slow speeds at peak times).
* All Pivit NBN plans have Unlimited data included.
Step 1. Choose your plan option
All NBN Freedom Plans Include Unlimited Data
Step 2. Choose Contract Period – Contact our Support Team for more information
Step 3. Choose Router – Contact our Support Team for more information
Your Total Monthly and Contract Cost
Please see the tables below for the minimum 12 and 24-month contract costs. Please note these do not include the once-off fees.
Pricing and Service Information Guides and Signup Forms
Please see a list of our forms below for more detailed information or to signup today. Contact our friendly customer service team if you have any further questions.
- Residential NBN Internet Pricing and Service Information Guide
- Pivit Terms and Conditions
- Residential NBN Internet Service Activation Form
- Authorising Another Contact on Your Account Form
- Residential NBN Services Relocation Form
- Automatic Payment Form for Direct Debit
- Automatic Payment Form for Credit Card
- Critical Information Summary NBN Internet Services