Customer Compliments and Complaints

Compliments and Complaints

Pivit values all customer feedback and aims to provide customers with the best possible service. We appreciate all customer compliments and complaints. To send us a compliment please fill out the contact form on this page or send an e-mail to

Complaints Process

While we aim to provide you with a great service we know that you may wish to express dissatisfaction with our service, procedures, staff or products.

Pivit has a complaints process to help ensure that we can resolve your complaint quickly, fairly, efficiently and courteously.

During the process of your complaint, we will aim to provide a fair and reasonable outcome for all parties involved. Once accepted, we aim to resolve your complaint within ten (10)  business days or less. Please click this link to see our complaints process and follow the steps to escalate and raise your complaint.

Authorised Advocate or Representative 

Please Note: If you would like to add an authorised party to act on your behalf please contact a Customer Service Representative (CSR) on 1300 663 320 or download the Appointment of Advocate or Authorised Representative document here.

If you have forms already filled in with the information that we require from your Financial Counsellors or Legal Aid we are happy to accept these as alternative documents to authorise a party to act on your behalf.

Have a compliment or complaint?

Contact our friendly team today by filling in the form below or call 1300 66 33 20. 

    Your Name (required)

    Your Email (required)

    Your Telephone Number (required)

    Your account number


    What seems to be the problem?

    File upload (e.g pictures to explain problem)



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