Customer Compliments and Complaints

Compliments and Complaints

Pivit values all customer feedback and aims to provide customers with the best possible service. We appreciate all customer compliments and complaints. To send us a compliment please fill out the contact form on this page or send an e-mail to support@pivit.com.au 

Complaints Process

While we aim to provide you with a great service we know that you may wish to express dissatisfaction with our service, procedures, staff or products.

Pivit has a complaints process to help ensure that we can resolve your complaint quickly, fairly, efficiently and courteously.

During the process of your complaint, we will aim to provide a fair and reasonable outcome for all parties involved. Once accepted, we aim to resolve your complaint within ten (10)  business days or less. Please click this link to see our complaints process and follow the steps to escalate and raise your complaint.

Authorised Advocate or Representative 

Please Note: If you would like to add an authorised party to act on your behalf please contact a Customer Service Representative (CSR) on 1300 663 320 or download the Appointment of  Advocate or Authorised Representative document here.

Have a compliment or complaint?

Contact our friendly team today by filling in the form below or call 1300 66 33 20. 

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australia-pivit

Australian owned and Operated

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Australian customer support team

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