Services not available

Little Bay, Elements and Kelvin Grove Customers

Pivit no longer provides Internet and phone services to customers in the Little Bay, Kelvin Grove and Elements Estates.
Uniti wireless is now the Internet service provider for the Kelvin Grove and Elements Estates and for all customers who were previously Pivit customers.
Please visit uniti wireless by clicking the button below :

Uniti Website

Ph: 1300 847 201
Email: support@unitiwireless.com


Billing Support

Billing Support

Billing Help

If you have an enquiry with your bill, please fill in the form below or contact us on 1300 66 33 20 so that we can assist you as soon as possible.

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    Contact Information

    Mailing Address:
    PO Box 2245
    Logan City DC, Qld, 4114
    Australia

    Street Address:
    1/11 Booran Drive
    Underwood, 4114, QLD

    If for some reason you are having difficulty with this form please e-mail:

    • billing@pivit.com.au
    Phone

    • 1300 66 33 20
    • +61 7 3387 3499

    Support Quick Links

    Do you need some technical assistance with your internet connection?


    Log a Fault (24/7 support)

    If your internet connection is not working at all

    Click here

    Solution Support

    If your internet connection is working but you are experiencing difficulties (e.g e-mail not working or web browsers not loading)

    Click here

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    Support

    Solution Support

    We apologise for any inconvenience that you may be currently experiencing. If your Internet/Telephone service is working, but you are experiencing difficulties with your service please fill in the form provided below or contact us on 1300 66 33 20.

    Solution Support is available 7am-7pm AEST Monday to Saturday (the coverage window). Outside normal business hours (and in times of peak call volume) please leave a voicemail and a Pivit Customer Service Representative will return your call as soon as possible inside the coverage window.

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      Your Telephone Number (required)

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      Contact Information

      Mailing Address:
      PO Box 2245
      Logan City DC, Qld, 4114
      Australia

      Street Address:
      1/11 Booran Drive
      Underwood, 4114, QLD

      E-mail
      • support@pivit.com.au
      Phone

      • 1300 66 33 20
      • +61 7 3387 3499

      Please note:  Solution support out of business hours is provided for customers who are experiencing technical difficulties with their internet service.

      All of the following areas will be handled during business hours Monday to Friday 9am - 5pm.

      • new account enquiries
      • customer account changes
      • plan changes
      • billing enquiries

      Support Quick Links

      Do you need some technical assistance with your internet connection?

      Log a Fault
      (24/7 support)

      If your internet connection is not working at all click below to log a fault

      Log a Fault

      Standard Response Times

      Response Time

      • 2-hour response (phone) within the coverage window
      • 4 hours (on site, weekdays only) if required within the coverage window
      • *please note these response times may increase if an unusually large outage affects our network the causes abnormally high call volumes.

      Standard coverage window

      • 9am-5pm Business Days (Australian Eastern Standard Times).
      • Outside business hours we have 24-hour on-call customer support who will provide assistance when your service is completely not working. Please leave a voice message and they will return your call.

      Service Restoration Target 

      • Next Business Day
      • Please note: Our team will respond within the timeframes listed when a fault is logged. Whilst our team will endeavour to rectify your fault as soon as possible, our service restoration target is next business day as there may be other factors involved in restoring your service that cannot be completed outside of business hours.


      Log a fault

      Log a Fault

      We apologise for any inconvenience that you may be currently experiencing. If your internet service is not working at all please contact us on 1300 66 33 20.  Pivit’s customer service team will respond to you as soon as possible. Please check below to see the standard response times.

      Log a Fault (24/7 support)

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        Your Email (required)

        Your Telephone Number (required)

        Your account number

        Subject

        What seems to be the problem?

        File upload (e.g pictures to explain problem)

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        Contact Information

        Mailing Address:
        PO Box 2245
        Logan City DC, Qld, 4114
        Australia

        Street Address:
        1/11 Booran Drive
        Underwood, 4114, QLD

        E-mail
        • faults@pivit.com.au
        Phone
        • 1300 66 33 20
        • +61 7 3387 3499

        Support Quick Links

        Do you need some technical assistance with your internet connection?


        Solution Support

        If your internet connection is working but you are experiencing difficulties (e.g e-mail not working or web browsers not loading)

        Click Here

        Standard Response Times

        Response Time

        • 2-hour response (phone) within the coverage window
        • 4 hours (on site, weekdays only) if required within the coverage window
        • *please note these response times may increase if an unusually large outage affects our network the causes abnormally high call volumes.

        Standard coverage window

        • 9am-5pm Business Days (Australian Eastern Standard Times).
        • Outside business hours we have 24-hour on-call customer support who will provide assistance when your service is completely not working. Please leave a voice message and they will return your call.

        Service Restoration Target 

        • Next Business Day
        • Please note: Our team will respond within the timeframes listed when a fault is logged. Whilst our team will endeavour to rectify your fault as soon as possible, our service restoration target is next business day as there may be other factors involved in restoring your service that cannot be completed outside of business hours.


        Contact us Home

        Contact us

        Contact Pivit today!

        Have an enquiry? Contact our friendly team today by filling in the form below or call 1300 66 33 20.
        If your internet is not working at all please visit our log a fault page here. If your internet is working and you are experiencing other technical difficulties please visit our support page here.


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          Services | Systems

          Services and Systems

          Internet

          Reliable high speed internet access is critical for most organisations. Business activities such as transactions, e-mail and use of cloud-based services all require constant internet connectivity.

          We supply this connectivity across many internet access options to choose from. From our ultra fast fibre-optic network that can deliver over 100 Gigabits per second through to copper and microwave/radio point to point. We will help your business succeed with a customised internet solution.

          Flexible Plans and Pricing

          We offer a wide range Internet access plans to suit any type of business. We also understand that not every business is the same and your businesses may require something unique, and so, offer tailored solutions to meet your requirements. Click here to learn more about our plan options.

          Reliability

          We monitor our networks continuously to ensure every customer has access to reliable quality internet. We build our networks to withstand the harsh Australian climate including remote to ensure the best service delivery. 

          Service Options

          Our high-speed fibre optic networks enable a full suite of services including voice, video and internet for all business needs.

          Phone Services

          Quality communication is key to your business success

          Quality communication is key to your businesss success. We understand this and offer a unique range of SIP (define) based IP voice services for both inbound and outbound calling.

          Our SIP based IP phone services are run across our dedicated Pivit Call Manager network. This allows us to provide reliable, affordable, high quality voice communication that you can count on.

          Flexible options for your business

          Pivits offers a range of options for your communciation needs. You can choose to have Pivit host your phone system in their cloud based network removing the need for costly infrastructure, third party vendors and limitations.

          Alternatively, Pivit can work with you and your suppliers to provide the SIP based IP lines.

          Customise your network so that it work best for your business

          Pivits voice services enables complete customisation for additional features that may suit your business. features include voicemail, voicemail to e-mail PABX (multiple telephone lines for internal calls)integration with access control systems.

          What this means for you is that you can create an internal call network between multiple office or shop locations allowing residents in the operator free of charge.

          Television

          Keep your Customers Entertained, Engaged and Informed with our TV Services

          TVs are a great way to keep customers entertained, informed and engaged in your office, commercial or retail environments.

          Pivit can provide the ideal experience for your customers by supplyingFree-to-air and subscription TV services  over our fibre optic network removing the need for unattractive TV antennas and satellite dishes. Pivit’s television services can also provide internal information channels such as airport travel channels and and even access to gate cameras or other content that may be specific to your business and industry needs. Contact us for more information today on our television services.

          Wi-Fi

          Make your business space convenient for your customers with our Wi-Fi Connectivity

          Do you want to add an extra edge to your business. Give your customers the ability to connect to a guest network in your business name when you add Wi-Fi connectivity into your customised internet package.

          We provide Wi-Fi guest networks that will enable them  convenient and easy access while keeping your business connection secure and seperate. Contact us today to talk to one of our sales reps about adding on Wi-Fi networks for your customers.

          wi-fi business services

          Access Control

          Keep your business premise secure with our Access Control service

          Keep your business safe by installing integrated access control systems that work from the Pivit fibre optic network. From gate control to video and audio intercom systems, Pivit’s network is the best platform to provide the required connectivity for these systems due to the reliability and flexibility.

          Security Cameras

          Protect your business and give yourself Peace of Mind 

          Protect your business and look after your property by installing advanced camera and monitoring systems. Security cameras and associated network video recorders provide a deterrent to intruders and the evidence required to assist authorities if an incident does occur.

          From just a handful of cameras to hundreds of cameras across multiple sites the fibre optic network is more than able to transport this data. Pivit can also link your cameras to 24 hour security services so that you can offer immediate security intervention should this be required.

          Advanced liscence plate recognition (LPR) and even biometric facial recognition modules are also available for for businesses that require additional security options. Contact us today to learn more about adding security services into your internet access plans.

          Additional Systems and Services

          Additional Integrated Systems We Provide off only one piece of fibre 

          Pivit’s fibre optic network is truly unique, unlike other telecommunication providers Pivit delivers a wide range of multiple services and systems over only one fibre optic cable to provide a truly integrated service.

          We can deliver additional systems over our fibre network system including but not limited to;

          • Health care systems
          • Building Management Systems
          • Smart Home Automation

          australia-pivit

          Australian owned and Operated

          Reliable Quality Connectivity

          Australian customer support team

          Engineered to Perform


          Projects Delivered - Network

          Projects Delivered

          Pivit has successfully built networks and delivered services over these networks and others.

          Here are some of our larger projects

          Hilton Surfers paradise

          DFO Retail Precinct

          Hotel-internet-network

          Novotel Brisbane Airport

          zest-apartments-fast-internet

          Zest Apartments

          Brisbane Airport Precinct

          Retirement-homes-development

          Elements Retirement Village

          mining-camps-internet

          Chinchilla Base Mining Camp

          Pullman and IBIS Hotel

          Eden View Apartments Kelvin Grove

          Ormiston Retirement Village

          Creative Industries Building

          Ormiston Retirement Village


          Internet Services Residential

          Internet

          Internet Access

          Ultra Fast Technology

          Reliable high speed internet access is critical for most organisations. Business activities such as transactions, e-mail and use of cloud-based services all require constant internet connectivity.

          We supply this connectivity across many internet access options to choose from. From our ultra fast fibre-optic network that can deliver over 100 Gigabits per second through to copper and microwave/radio point to point. We will help your business succeed with a customised internet solution.

          Flexible Plans and Pricing

          We offer a wide range Internet access plans to suit any type of business. We also understand that not every business is the same and your businesses may require something unique, and so, offer tailored solutions to meet your requirements.

          Reliability

          We monitor our networks continuously to ensure every customer has access to reliable quality internet. We build our networks to withstand the harsh Australian climate including remote and complex areas such as mobile mining camps and underground mining operations.

          Service Options

          Our high-speed fibre optic networks enable a full suite of services including voice, video and internet for all business needs.

          Internet-access technology

          Want to learn more about Pivit’s innovative internet access plans 

          Learn More

          Internet Access Speeds

          Internet Access Speeds

            Access Types

          Fibre

          Copper ADSL

          Microwave radio

            Brandwidth  Available

          1000/1000Mbps

          50mbs/20Mbbs

          300/300mbs

           Services available

          Internet, Phone, Access Control, Security, Television, Hosted PABX Television, Security,Television,

           Internet, Phone  

          australia-pivit

          Australian owned and Operated

          Reliable Quality Connectivity

          Australian customer support team

          Engineered to Perform

          Skills

          Creative Team

          Development
          Design
          Marketing
          App & iOS

          Industries

          Industries we Serve

          Pivit's comprehensive experience has allowed them to serve a wide range of industries including residential development, retail, hospitality, retirement, mining and student accomodation.

          Telecommunications infrastructure

          Multi-Dwelling Developments

          We build customised networks that provide the best connection for your residents. We do this by providing a large range of services through our networks including Internet access, Television, Voice (telephone), Smart home automation , Access control and Security.

          mining-camps-internet

          Mining Camps

          We build customised networks suitable for a range of extreme and rugged environment including remote communities such as mining camps.

          retirement village

          Retirement Villages

          We create networks that offer a huge difference to retirees’ safety, wellbeing and quality of life. We do this by providing a large range of services through our networks including Internet access, Television, Voice (telephone), Smart home automation, Heatlh monitoring, Access control and Security.

          student-accomodation

          Student Accomodation

          We design and build customised networks ideal for students and college accomodation.


          Retirement Villages

          Retirement Villages

          We deliver solutions the NBN can't

          Affordable Fixed Price Maintenance

          Up to 30% reduced telecommunication construction costs

          Faster construction time and off the plans sales

          Retirement Experiences with a Difference

          What’s the best investment you could make for the future? Believe it or not it’s your telecommunications infrastructure. The internet has rapidly changed the way we live and interact and this continues to evolve.

          Remote Doctor consultations are now a reality, social and family interactions, online shopping and travel arrangements as a well as a host of entertainment options all require fast and reliable internet connections. Likewise advanced access control and security systems leverage the communications infrastructure in your village to provide peace of mind for residents and operators.

          We help you to create this connected experience for your residents by designing and building an ultra fast and incredibly reliable communications network. The network not only provides long-term value for residents in terms of access to an expansive suite of services, but also provides operators a competitive advantage for your village. 

          Adding long term value to your village

          Internet use amongst older Australians is on the rise particularly when it comes to activities such as entertainment, shopping and socially connecting. Having the right internet/telecommunications network in place is important to give your residents a better lifestyle now and into the future.

          We Believe in Making a Difference

          Our ultra fast fibre networks and wide range of services can offer a huge difference to retirees’ safety, wellbeing and quality of life. We do this by providing a large range of services through our networks including Internet access, Television, Voice (telephone), Smart home automation, Heatlh monitoring, Access control and Security. 

          Contact us today for more information on our Network Constructions

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            Pivit's Integrated Systems

            We believe in Your Success

            • We believe in helping business succeed. Your development will attract buyers, easily when you choose Pivit as we offer;
            • Fastest residential internet speeds in the country.
            • Allocated project manager for each build.
            • New experiences and a way of life is possible with our connections including virtual reality, streaming entertainment and smart home automation.
            • Free connection to the Internet (We will not charge new residents to receive our fibre optic network. The NBN requires all end users to pay $300 first time connection to an address).
            • To learn more about the technical details and how we can help your development be more profitable, more sale-able and more competitive contact us today.

            * Please note each site is individually based on what level of link is available back to the capital city PoP’s. The lowest speed available will range from 100Mbps speeds up to 1Gbps

            One stop Australian Customer Support

            Our customer support team based in Brisbane, Australia are on call to assist residents and operators with 24/7 hour faults support service. 

            Contact us

            What Our Customers Say

            "Pivit's service has been outstanding. Compared to the response times from other faceless telco providers, residents at Elements have been very privileged to have the dedication of a local team which addressed their concerns promptly".

            Chiou See Anderson, Managing Director, Elements Retirement Village

            australia-pivit

            Australian owned and Operated

            Reliable Quality Connectivity

            Australian customer support team

            Engineered to Perform