Services not available
Little Bay, Elements and Kelvin Grove Customers
Pivit no longer provides Internet and phone services to customers in the Little Bay, Kelvin Grove and Elements Estates.
Uniti wireless is now the Internet service provider for the Kelvin Grove and Elements Estates and for all customers who were previously Pivit customers.
Please visit uniti wireless by clicking the button below :
Billing Support
Billing Support
Billing Help
If you have an enquiry with your bill, please fill in the form below or contact us on 1300 66 33 20 so that we can assist you as soon as possible.
Contact Information
Mailing Address:
PO Box 2245
Logan City DC, Qld, 4114
Australia
Street Address:
1/11 Booran Drive
Underwood, 4114, QLD
- billing@pivit.com.au
- 1300 66 33 20
- +61 7 3387 3499
Support Quick Links
Do you need some technical assistance with your internet connection?
Log a Fault (24/7 support)
If your internet connection is not working at all
Solution Support
If your internet connection is working but you are experiencing difficulties (e.g e-mail not working or web browsers not loading)
Contact- Support - Home
Support
Solution Support
We apologise for any inconvenience that you may be currently experiencing. If your Internet/Telephone service is working, but you are experiencing difficulties with your service please fill in the form provided below or contact us on 1300 66 33 20.
Solution Support is available 7am-7pm AEST Monday to Saturday (the coverage window). Outside normal business hours (and in times of peak call volume) please leave a voicemail and a Pivit Customer Service Representative will return your call as soon as possible inside the coverage window.
Contact Information
Mailing Address:
PO Box 2245
Logan City DC, Qld, 4114
Australia
Street Address:
1/11 Booran Drive
Underwood, 4114, QLD
- support@pivit.com.au
- 1300 66 33 20
- +61 7 3387 3499
Support Quick Links
Do you need some technical assistance with your internet connection?
Log a Fault
(24/7 support)
If your internet connection is not working at all click below to log a fault
Standard Response Times
Response Time
2-hour response (phone) within the coverage window 4 hours (on site, weekdays only) if required within the coverage window *please note these response times may increase if an unusually large outage affects our network the causes abnormally high call volumes.
Standard coverage window
9am-5pm Business Days (Australian Eastern Standard Times). Outside business hours we have 24-hour on-call customer support who will provide assistance when your service is completely not working. Please leave a voice message and they will return your call.
Service Restoration Target
Next Business Day Please note: Our team will respond within the timeframes listed when a fault is logged. Whilst our team will endeavour to rectify your fault as soon as possible, our service restoration target is next business day as there may be other factors involved in restoring your service that cannot be completed outside of business hours.
Log a fault
Log a Fault
We apologise for any inconvenience that you may be currently experiencing. If your internet service is not working at all please contact us on 1300 66 33 20. Pivit’s customer service team will respond to you as soon as possible. Please check below to see the standard response times.
Log a Fault (24/7 support)
Contact Information
Mailing Address:
PO Box 2245
Logan City DC, Qld, 4114
Australia
Street Address:
1/11 Booran Drive
Underwood, 4114, QLD
- faults@pivit.com.au
- 1300 66 33 20
- +61 7 3387 3499
Support Quick Links
Do you need some technical assistance with your internet connection?
Solution Support
If your internet connection is working but you are experiencing difficulties (e.g e-mail not working or web browsers not loading)
Standard Response Times
Response Time
2-hour response (phone) within the coverage window 4 hours (on site, weekdays only) if required within the coverage window *please note these response times may increase if an unusually large outage affects our network the causes abnormally high call volumes.
Standard coverage window
9am-5pm Business Days (Australian Eastern Standard Times). Outside business hours we have 24-hour on-call customer support who will provide assistance when your service is completely not working. Please leave a voice message and they will return your call.
Service Restoration Target
Next Business Day Please note: Our team will respond within the timeframes listed when a fault is logged. Whilst our team will endeavour to rectify your fault as soon as possible, our service restoration target is next business day as there may be other factors involved in restoring your service that cannot be completed outside of business hours.
Contact us Home
Contact us
Contact Pivit today!
Have an enquiry? Contact our friendly team today by filling in the form below or call 1300 66 33 20.
If your internet is not working at all please visit our log a fault page here. If your internet is working and you are experiencing other technical difficulties please visit our support page here.
Services | Systems
Services and Systems
Internet
Reliable high speed internet access is critical for most organisations. Business activities such as transactions, e-mail and use of cloud-based services all require constant internet connectivity.
We supply this connectivity across many internet access options to choose from. From our ultra fast fibre-optic network that can deliver over 100 Gigabits per second through to copper and microwave/radio point to point. We will help your business succeed with a customised internet solution.
Flexible Plans and Pricing
We offer a wide range Internet access plans to suit any type of business. We also understand that not every business is the same and your businesses may require something unique, and so, offer tailored solutions to meet your requirements. Click here to learn more about our plan options.
Reliability
We monitor our networks continuously to ensure every customer has access to reliable quality internet. We build our networks to withstand the harsh Australian climate including remote to ensure the best service delivery.
Service Options
Our high-speed fibre optic networks enable a full suite of services including voice, video and internet for all business needs.
Phone Services
Quality communication is key to your business success
Quality communication is key to your businesss success. We understand this and offer a unique range of SIP (define) based IP voice services for both inbound and outbound calling.
Our SIP based IP phone services are run across our dedicated Pivit Call Manager network. This allows us to provide reliable, affordable, high quality voice communication that you can count on.
Flexible options for your business
Pivits offers a range of options for your communciation needs. You can choose to have Pivit host your phone system in their cloud based network removing the need for costly infrastructure, third party vendors and limitations.
Alternatively, Pivit can work with you and your suppliers to provide the SIP based IP lines.
Customise your network so that it work best for your business
Pivits voice services enables complete customisation for additional features that may suit your business. features include voicemail, voicemail to e-mail PABX (multiple telephone lines for internal calls)integration with access control systems.
What this means for you is that you can create an internal call network between multiple office or shop locations allowing residents in the operator free of charge.
Television
Keep your Customers Entertained, Engaged and Informed with our TV Services
TVs are a great way to keep customers entertained, informed and engaged in your office, commercial or retail environments.
Pivit can provide the ideal experience for your customers by supplyingFree-to-air and subscription TV services over our fibre optic network removing the need for unattractive TV antennas and satellite dishes. Pivit’s television services can also provide internal information channels such as airport travel channels and and even access to gate cameras or other content that may be specific to your business and industry needs. Contact us for more information today on our television services.
Wi-Fi
Make your business space convenient for your customers with our Wi-Fi Connectivity
Do you want to add an extra edge to your business. Give your customers the ability to connect to a guest network in your business name when you add Wi-Fi connectivity into your customised internet package.
We provide Wi-Fi guest networks that will enable them convenient and easy access while keeping your business connection secure and seperate. Contact us today to talk to one of our sales reps about adding on Wi-Fi networks for your customers.
Access Control
Keep your business premise secure with our Access Control service
Keep your business safe by installing integrated access control systems that work from the Pivit fibre optic network. From gate control to video and audio intercom systems, Pivit’s network is the best platform to provide the required connectivity for these systems due to the reliability and flexibility.
Security Cameras
Protect your business and give yourself Peace of Mind
Protect your business and look after your property by installing advanced camera and monitoring systems. Security cameras and associated network video recorders provide a deterrent to intruders and the evidence required to assist authorities if an incident does occur.
From just a handful of cameras to hundreds of cameras across multiple sites the fibre optic network is more than able to transport this data. Pivit can also link your cameras to 24 hour security services so that you can offer immediate security intervention should this be required.
Advanced liscence plate recognition (LPR) and even biometric facial recognition modules are also available for for businesses that require additional security options. Contact us today to learn more about adding security services into your internet access plans.
Additional Systems and Services
Additional Integrated Systems We Provide off only one piece of fibre
Pivit’s fibre optic network is truly unique, unlike other telecommunication providers Pivit delivers a wide range of multiple services and systems over only one fibre optic cable to provide a truly integrated service.
We can deliver additional systems over our fibre network system including but not limited to;
- Health care systems
- Building Management Systems
- Smart Home Automation
Australian owned and Operated
Reliable Quality Connectivity
Australian customer support team
Engineered to Perform
Projects Delivered - Network
Projects Delivered
Pivit has successfully built networks and delivered services over these networks and others.Here are some of our larger projects
Hilton Surfers paradise
DFO Retail Precinct
Novotel Brisbane Airport
Zest Apartments
Brisbane Airport Precinct
Elements Retirement Village
Chinchilla Base Mining Camp
Pullman and IBIS Hotel
Eden View Apartments Kelvin Grove
Ormiston Retirement Village
Creative Industries Building
Ormiston Retirement Village
Internet Services Residential
Internet
Internet Access
Ultra Fast Technology
Reliable high speed internet access is critical for most organisations. Business activities such as transactions, e-mail and use of cloud-based services all require constant internet connectivity.
We supply this connectivity across many internet access options to choose from. From our ultra fast fibre-optic network that can deliver over 100 Gigabits per second through to copper and microwave/radio point to point. We will help your business succeed with a customised internet solution.
Flexible Plans and Pricing
We offer a wide range Internet access plans to suit any type of business. We also understand that not every business is the same and your businesses may require something unique, and so, offer tailored solutions to meet your requirements.
Reliability
We monitor our networks continuously to ensure every customer has access to reliable quality internet. We build our networks to withstand the harsh Australian climate including remote and complex areas such as mobile mining camps and underground mining operations.
Service Options
Our high-speed fibre optic networks enable a full suite of services including voice, video and internet for all business needs.
Internet Access Speeds
Internet Access Speeds
|
Access Types |
Fibre |
Copper ADSL |
Microwave radio |
|
Brandwidth Available |
1000/1000Mbps |
50mbs/20Mbbs |
300/300mbs |
|
Services available |
Internet, Phone, Access Control, Security, Television, Hosted PABX Television, Security,Television, |
Internet, Phone |
Australian owned and Operated
Reliable Quality Connectivity
Australian customer support team
Engineered to Perform
Skills
Creative Team
Industries
Industries we Serve
Pivit's comprehensive experience has allowed them to serve a wide range of industries including residential development, retail, hospitality, retirement, mining and student accomodation.
Multi-Dwelling Developments
We build customised networks that provide the best connection for your residents. We do this by providing a large range of services through our networks including Internet access, Television, Voice (telephone), Smart home automation , Access control and Security.
Mining Camps
We build customised networks suitable for a range of extreme and rugged environment including remote communities such as mining camps.
Retirement Villages
We create networks that offer a huge difference to retirees’ safety, wellbeing and quality of life. We do this by providing a large range of services through our networks including Internet access, Television, Voice (telephone), Smart home automation, Heatlh monitoring, Access control and Security.
Student Accomodation
We design and build customised networks ideal for students and college accomodation.
Retirement Villages
Retirement Villages
We deliver solutions the NBN can't
Affordable Fixed Price Maintenance
Up to 30% reduced telecommunication construction costs
Faster construction time and off the plans sales
Retirement Experiences with a Difference
What’s the best investment you could make for the future? Believe it or not it’s your telecommunications infrastructure. The internet has rapidly changed the way we live and interact and this continues to evolve.
Remote Doctor consultations are now a reality, social and family interactions, online shopping and travel arrangements as a well as a host of entertainment options all require fast and reliable internet connections. Likewise advanced access control and security systems leverage the communications infrastructure in your village to provide peace of mind for residents and operators.
We help you to create this connected experience for your residents by designing and building an ultra fast and incredibly reliable communications network. The network not only provides long-term value for residents in terms of access to an expansive suite of services, but also provides operators a competitive advantage for your village.
Adding long term value to your village
Internet use amongst older Australians is on the rise particularly when it comes to activities such as entertainment, shopping and socially connecting. Having the right internet/telecommunications network in place is important to give your residents a better lifestyle now and into the future.
We Believe in Making a Difference
Our ultra fast fibre networks and wide range of services can offer a huge difference to retirees’ safety, wellbeing and quality of life. We do this by providing a large range of services through our networks including Internet access, Television, Voice (telephone), Smart home automation, Heatlh monitoring, Access control and Security.
Contact us today for more information on our Network Constructions
Pivit's Integrated Systems
We believe in Your Success
- We believe in helping business succeed. Your development will attract buyers, easily when you choose Pivit as we offer;
- Fastest residential internet speeds in the country.
- Allocated project manager for each build.
- New experiences and a way of life is possible with our connections including virtual reality, streaming entertainment and smart home automation.
- Free connection to the Internet (We will not charge new residents to receive our fibre optic network. The NBN requires all end users to pay $300 first time connection to an address).
- To learn more about the technical details and how we can help your development be more profitable, more sale-able and more competitive contact us today.
* Please note each site is individually based on what level of link is available back to the capital city PoP’s. The lowest speed available will range from 100Mbps speeds up to 1Gbps
One stop Australian Customer Support
Our customer support team based in Brisbane, Australia are on call to assist residents and operators with 24/7 hour faults support service.
What Our Customers Say
"Pivit's service has been outstanding. Compared to the response times from other faceless telco providers, residents at Elements have been very privileged to have the dedication of a local team which addressed their concerns promptly".
Chiou See Anderson, Managing Director, Elements Retirement Village